Whipshipper frequently asked questions
The full FAQ. Pricing, pickup, delivery, payment, insurance, and edge cases. Plain English answers.
Vehicle Shipping, Priced in 30 Seconds.
Instant quotes, vetted carriers, dispatched in 24 hours , anywhere in America.
Everything you might want to ask
Auto transport has a learning curve. Most customers have the same questions: what does it cost, when will my car get picked up, who actually drives it, what happens if there is damage. This page answers all of them.
If your question is not here, call Shelly at (800) 227-7472. We answer the phone seven days a week and we would rather talk than make you read a wall of text.
Browse by category
Jump to the section that matches what you need.
Pricing and payment
Quotes, $99 deposit, TruePrice, balance on delivery, accepted payment methods, refund policy.
Pickup and timing
Pickup window, scheduling, driver notice, location flexibility, pickup at dealerships and auctions.
Delivery and inspection
Delivery window, inspection process, BOL signing, third party pickup, damage at delivery.
Vehicle preparation
Fuel level, personal items, keys, inoperable cars, modified vehicles, vehicle clearance.
Tracking and updates
Live GPS, driver contact info, text updates, status changes, delays.
Insurance and claims
Cargo coverage, deductibles, claim process, what is covered and what is not.
Top 6 questions we get
If you only read one section, read this one.
What does it cost?
Most mainland routes run $700 to $1500 for open, $1100 to $2200 for enclosed. Get an instant quote for your exact route.
How long does it take?
Pickup is 1 to 3 days. Transit is 2 to 7 days for mainland routes. Hawaii and Alaska take 8 to 21 days.
How do I pay?
$99 deposit at booking, balance to the driver on delivery. Cash, certified check, or a card swipe for the balance.
Is my car insured?
Yes, every carrier we dispatch carries cargo insurance, typically $100,000 per load.
What if the price goes up?
It does not. TruePrice means locked at booking. We eat any carrier rate movement, you pay the original quote.
Can I track my shipment?
Yes, live GPS plus driver name and phone number are in your shipment portal once a carrier is assigned.
Before you call us, have this ready
Speeds up the quote and the booking conversation.
- 1Pickup ZIP code and rough address.
- 2Delivery ZIP code and rough address.
- 3Vehicle year, make, and model.
- 4Whether the car runs and drives.
- 5Earliest pickup date you can do.
- 6Open or enclosed preference (most people pick open).
- 7Any modifications, lifts, or low clearance.
- 8Best phone number for the driver to reach you.
Still cannot find your answer
Call Shelly at (800) 227-7472. Seven days a week, real human, no phone tree, no hold music. She has the answer or she gets it from the right dispatcher fast.
You can also start an instant quote and our system will walk you through the questions in order. Either way, you are not stuck reading a website.
What customers say
Verified shipments. Real names. Real routes.
“I called with about 20 questions. Shelly answered every one without rushing me. Booked the shipment the same call.”
“Read the FAQ, called to confirm, booked. Whole shipment was painless because I knew what to expect.”
“Their FAQ actually answered my questions. Not just a marketing wall. Booked confidently after reading it.”
Frequently asked questions
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$99 deposit holds the carrier, balance on delivery.